To achieve the digital transformation that Servimatic required, the following solutions were implemented: Balanced Scorecard.
Unlike other solutions focused on specific areas, the challenge here was to obtain a global, cross-cutting view of the activity of the entire company. Servimatic needed a central tool that would allow management to understand, at a glance, the performance of the different departments and business lines, while retaining the ability to drill down into each key indicator.
The solution developed makes it possible, among other things, to:
- Display, at a first navigation level, the main KPIs for each department: operations, collections, technical service, machines, customers, etc.
- Drill down to a second and third level of detail to analyse the causes and behaviour of indicators hierarchically.
- Compare any data against another selectable period quickly and intuitively.
- Switch the analysis view between monthly and year-to-date (cumulative) with a single click.
- Analyse and filter data by geography, venue, type of venue, company, branch, sales area and nationality.
This solution has become a reference point for the management team, providing a unified, actionable and shared view of Servimatic’s operational and commercial reality.
Economic & Financial Reporting
The finance area needed a robust and secure reporting layer that would enable consolidated analysis of results and comparison between periods. The solution includes the balance sheet, profit and loss (P&L), trial balances and several screens with key KPIs.
Live analysis with IoT
It was necessary to capture immediate and precise information from the machines (thanks to the installation of IoT devices) in order to know, with accuracy, key aspects for the business such as:
- Control of the coin hopper level for each machine, in order to avoid stoppages or theft.
- Detection of disconnected machines and prevention of breakdowns.
- Analysis of playing patterns by day, time, month and for each machine game.
- Views and analysis by geography, branch, type of venue and machine model.
Commercial Dashboard
Sales teams need all relevant commercial information about each client to be available on a single platform.
The solution developed by Holistic:
- Prevents salespeople from wasting time collecting scattered information from different tools before each visit.
- Enables unified information to be consulted in a format adapted to tablet use.
- Provides an agile visualisation specifically designed around the sales visit.
Technical Service and Workshop Control
A solution was required to gain a better understanding of how the Technical Service and Workshop were operating, with the aim of improving responsiveness and optimising resources.
The solution includes, among other elements:
- Analysis of response times during working hours and on-call periods.
- Classification of types of breakdowns and incidents.
- Analysis by area, company, branch, machine type and type of venue.
- Navigation from general KPIs through to the root cause of each issue.
