A project has been developed to automate and orchestrate workforce planning, connecting four key departments: Commercial, Finance, Human Resources, and Operations.

Breaking down information silos between these departments is essential for effective planning, as each perspective contributes an important part of the overall process.

At PortAventura, HR planning has a strong variable component that depends on the activity of the Parks (Attendance) and Hotels (Rooms/Overnight Stays), as well as Schedules and Seasons, all defined by the Commercial Department. Staffing needs are determined by Operations and HR across different areas, while cost information is managed by the Controlling Department.

One of the main functionalities introduced by the new process, previously impossible, is the ability to create “What If” scenarios to simulate the potential impact of changes in Schedules, Seasons, Average Costs, and more, in a fast and reliable way. The analysis can go down to the detail of Account – Cost Center – Department – Employee Function – 15-minute interval – Day.

In this process, choosing the right technology was crucial, but so was selecting a technology partner with experience, expertise, and commitment. Holistic met all the key criteria for this decision: financial expertise, deep technological knowledge, professionalism, trust, and commitment.

During implementation, PortAventura and Holistic worked as one single team, and mutual understanding was fundamental.
On one hand, Holistic’s experience in similar projects was key for change management, definition support, and guidance during critical decision-making. On the other hand, the motivation and dedication of PortAventura’s key users were essential to successfully complete this transformation.